Solution: My Samsung Galaxy M10, M20, M30 cell phone stays black, does not turn on or does not charge

If you have a cell phone from the South Korean company of the M series, you have most likely been presented with this problem that has become very common among users. We will teach you what to do if your Samsung Galaxy M10, M20, M30 stays with a black screen, does not turn on or does not charge. Taking into account this inconvenience, we strive to find the solution.

Samsung Galaxy M Series Highlights

It is worth mentioning that the Samsung Galaxy M series are recent models, whose launch was in 2019. It has even broken sales records, surpassing the Samsung Galaxy J Series. Although they are so-called mid-range equipment, they are powerful and elegant. Therefore, it has stood out for offering the best cost-benefit ratio in the technology market.

samsung m series model cell phone

Does not turn on, does not turn on and does not charge

It is interesting that despite the progress, a common problem has arisen. They reach a state of inactivity. And if you try to turn it on, it won’t turn on or charge. It may be due to overheating of the battery . But don’t worry, the solution is simple and practical.

  • Before doing anything, you need to have the original charger for your Samsung Galaxy M Series device on hand.
  • Connect the turned off equipment to the charger and immediately plug it into the power, about 1 hour. Don’t try to turn it on. Don’t worry if you notice that the load percentage is not reflected on the screen. In the same way it continues to load.
  • After the estimated time has elapsed, it is time to perform a Samsung Force Power On. To do this you will need 2 computer keys.
  • You will simultaneously press the “Volume up” key plus the “Power” key for a few seconds.
  • When turning on, release both buttons. You will be in the “Recovery Mode” screen .
  • Select and press the “Reboot system now” option . This process will try to restart the computer and enter the Android system. Do not worry! it will not remove any data.

recovery mode on cell phone android

Another method is the “Smart Switch” program. It is an official application of the Samsung company for Windows operating systems. Help restore your equipment. If we have a problem with the equipment load, what can we do?

How to solve the equipment load?

  • The port where the equipment battery is recharged must be cleaned. In this way, we make sure to remove any impurity or residue that is trapped in the port.
  • Apart from the suggested time, make sure that the cell phone lasted long enough to have a full charge, using the wall charger.
  • If you don’t see results with the wall charger, try charging it from a USB port on a computer.
  • After taking these precautions, try turning it on with the mentioned method.
  • When the Android system recovery options menu appears on the screen, use the volume key to highlight the “Wipe cache partition” option.
  • And then with the “On” key you select it. We choose this process because cached data can sometimes get corrupted.
  • Once the erasure partition is complete, we select the item “Restart”. And we check if the difficulty continues.

Last resource. Factory reset

If after trying all of the above and still the problem continues, we are left to consider a factory reset or reset . Keep in mind that this process will delete all the data from your phone.

  • Try turning it on with the volume and power keys simultaneously.
  • As the team logo is reflected, release only the power button.
  • When the Android logo appears, release the volume key.
  • We choose the line “data deletion / factory resets” with the volume button. And we select with the “Power” key and simultaneously activate the master reset.
  • Once the reboot is complete, you will see that the “Reboot” line is highlighted. We press that option.

With all of the above methods, the equipment should be up and running. If not, we are dealing with a faulty hardware problem. Another situation to consider, to avoid future problems, is to install an antivirus to the Galaxy M series. We hope that at this point the device problem is resolved. And you can enjoy the multiple functions. Tell us your comments or experiences.

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