“The connection is not private” error in Google Chrome: causes and solutions

If you use Google Chrome as your browser of choice and you ever get the message “The connection is not private” when trying to access a web portal, then there are two possibilities. The first one is that you are really in danger of putting your privacy at risk. The second and most common is when you try to open trusted pages, such as your email or Bank pages, but there is a conflict with the SSL of your PC.

If this happens to you, then you will not be able to access pages that are often necessary. However, although it is a rather annoying problem, the truth is that it has several solutions that vary according to the origin of the problem. To help you solve the “The connection is not private” message in Google Chrome, below you have a list with the possible causes and the solutions that you should apply to solve the problem.

Other messages of the same error

In addition to the already mentioned error message, this problem can present other messages that refer to the same problem. Some of them are the following:

  • SSL certificate error.
  • The connection to this site is not private;

Regardless of the type of error message that appears, the causes and solutions to apply are the same. Here is a detailed list of each of them.

Possible causes

Generally, the causes of the “The connection is not private” error message when using Google Chrome are related to SSL encryption. This encryption is a security protocol that is responsible for encoding all your personal information when you supply or use it within any website (username and password, credit cards, telephone numbers, etc.).

Because of this, when you access any website, Google Chrome asks the server for permission to view the content of the platform. In the event that this site has the HTTPS protocol, the browser will be able to verify if it has an SSL certificate, since, as explained above, this new security standard is an essential requirement to protect the privacy of the user.

For this reason, if when entering any page, it does not load and the annoying message “The connection is not private” appears, then the causes may be the following:

The page does not have an SSL certificate

If the website is very old and its owners have not updated the SSL certificate, then it does not have the HTTPS protocol. For this reason, the browser will detect the possible risks that they imply for your security and will throw the warning that “the connection is not private”.

Expired SSL certificate

Another possible reason for this error is simply that the website’s SSL certificate has passed its validity period. This is because SSL has an expiration date that lasts about a year, so if the webmaster does not renew this certificate, then users who access it will see the warning related to the security error.

SSL certificate linked to domain and not subdomains

It may be the case that the SSL certificate is only linked to the main domain of a web page, leaving aside the subdomains assigned to the page itself. When this happens, people can access the main page without problems, but when trying to enter any subdomain of it, the error related to browsing privacy will be reflected.

Untrusted SSL Certificate

Sometimes the reason why this error appears despite having an SSL certificate is due to the fact that the company that issues this certificate is not well recognized or is not completely trustworthy in terms of the security protocols of Google Chrome or your antivirus. .


Although the error caused by SSL certificates applies as the main cause of the message “The connection is not private”, the truth is that in most cases, the real reason why this inconvenience is given by the user. Fortunately, solving this problem is very simple and here are some of the solutions that can help you:

Reload the website

Yes, although it seems too simple a solution. If you get the message “The connection is not private” when you are in Google Chrome, the first thing you should do to try to solve the error is simply reload the page by pressing F5 or clicking the refresh button.

As simple as it may seem, this works many times, since on many occasions it may happen that the website’s own SSL certificate is being issued again or that Google Chrome is simply not able to request it from the browser. In the same way, it can happen that, due to loading times, said certificate has not been loaded correctly.

Verify that you are not tethered to a public network

As you hear; If your device is connected to a public WiFi network such as that of an airport or a shopping center, then it is possible that this is the cause that, when trying to access web platforms, they throw the message “The connection is not private” .

The reason for this is simple: public networks use an HTTP protocol instead of the new HTTPS. For this reason, there is no encryption that protects your personal data when browsing. Because of this, browsers seek to protect your security when using this type of WiFi network and show you this warning message.

Delete the history, cache and cookies of Google Chrome

In many opportunities, the error that generates the message “Your connection is not private”, is simply due to an internal conflict stored in the temporary data of your browser. For this reason, you can try deleting the history, cache and cookies and see if this solves the problem. In case you don’t know how
to do this, the steps you should follow are those mentioned below:

  1. Once inside Google Chrome, go to Settings (three vertical dots located in the upper right corner of the screen).
  2. Now go to More tools and choose Clear browsing data.
  3. In this new window, you must check the three available options, as shown in the image above.
  4. Once this is done, press ” Clear data “.
  5. Finally, try to open the page again and see if the error has disappeared.

Access the site in Incognito Mode

If for some reason it does not seem like a good idea to delete the history, cache and cookies stored in your browser, there is always the option of using incognito mode to access a page and see if the problem disappears. This is because, when using the browser in this way, Google Chrome does not use or store cache, cookies, or any history.

If you don’t know how to use the incognito mode of Google Chrome, simply go to Settings (three vertical dots located in the upper right corner of the browser), and choose New incognito window. When you do, a new tab will open with incognito mode. Try to access your website in this way so that you will know if the privacy error is due to a conflict with your browser’s cache and cookies.

Check the date and time of your PC

There are times when your computer can misconfigure its date and time. And although this may seem minimal, the truth is that it can bring quite a few inconveniences. One of them is the appearance of the message “the connection is not secure” in Google Chrome. This is because SSL certificates come with an expiration date, so before being used, they verify the date from the browser.

In case there is a problem with this, the SSL certificates will not be able to be validated and therefore you will not have access to websites that use the HTTPS protocol. Luckily, this can be fixed simply by changing the date and time settings and adjusting them to the present time.

Check your antivirus or browser security software

There are many antivirus and browser security software that check the HTTPS protocols to detect any anomaly when you are using the  Internet  and, in case there may be some kind of potential risk, block access to these sites. The problem with this is that on many occasions they can make mistakes and deprive you of having access to secure and important pages such as your email, social networks, banking pages and others.

If you think this is the cause of your problem, then go to your antivirus and disable the “SSL Scan” function. If you do not know how to do it, you can deactivate your antivirus, recheck access to the page and make sure if said program is the cause of the “connection is not secure” message. If so, you can consider changing your antivirus or exploring the settings parameters in depth to be able to disable the SSL scanning option.

Continue insecure connection manually

Although it is not recommended, whenever the message “the connection is not private” appears due to the possible risks involved in accessing a website, this message does not completely prevent you from being able to enter an Internet page. However, if you decide to violate this warning, you will be assuming all risks on your own. To proceed manually, just click on ” Advanced ” and choose ” Continue “.

Ignore the SSL certificate error from Google Chrome

This is another option that is not recommended, as it involves its own risks. In case you cannot access a site due to an insecure connection, you can disable the security protocol that scans SSL certificates in Google Chrome.

However, remember that this does not fix the error permanently, but rather “silences” the browser warnings so that you can navigate normally. To do this, follow the instructions below:

  1. From your PC desktop, right-click on the Google Chrome shortcut.
  2. Go to ” Properties “.
  3. In the ” Destination ” tab , add the option ignore-certificate-errors.
  4. Now click ” OK “.
  5. In case you get the NET :: ERR_CERT_COMMON_NAME_INVALID error, just hit ” Continue “.
  6. Now you try to access the website with the privacy error and the problem should go away.

As you have seen throughout the post, the causes of this message can be several. In the same way, as there are different causes, there are different possible solutions to correct the problem. You just have to try each of the methods mentioned in this article and see which one fixes the error.

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