Amazon is the largest e-commerce platform today . Its catalog covers different categories such as clothing, footwear, books, movies, electronic devices, video games and even food. The prices are varied and each product has a good guarantee.
The company stands out for its protection policies, both for the buyer and the seller. Since positive reviews are what keep the portal’s popularity high, Amazon has multiple options to optimize its service and distribute quality goods.
In fact, in the case of receiving a damaged product or that is not what you bought, Amazon offers the possibility of making a return, and receiving a full refund for the inconvenience. Learn how to return a product on Amazon! .
What are the conditions imposed by Amazon for your returns?
Both Amazon, as well as the third parties that use the platform to sell their products, have the option of returning during the first 30 days, after the delivery to the buyer has been carried out. The vast majority of products displayed on Amazon comply with the general policies of the platform. However, in some cases there are special characteristics.
The products that will be returned must be in the same state in which they were received . If it is a new and unused product, it must also be returned. Fully integers. If they are second-hand products, they must not show damage or signs of excessive use .
According to Amazon’s return policy, the following products cannot be returned, except if they are defective:
- Products that violate the health and hygiene of users . For example, cosmetic products that have been used, or that have been altered by other materials.
- Neither can you return perishable or rapidly deteriorating products . For example, food.
- Recordings, films or software whose seal has been detached by you at the time of delivery.
- Products made by the Amazon Handmade service .
- Digital content without material support.
- Daily press or magazines . Except for being a subscription contract.
- Alcoholic beverages that cannot be delivered within 30 days, and whose value may be altered by market fluctuations.
In the event that the return is not due to a product in poor condition, incorrect or with defects, only the amount of the product will be refunded . Gift wrapping, shipping costs or any other Amazon service will not be included in the refund.
If the product is defective, try to review the instruction manual or user guide to try to solve the fault, before requesting a return. Also, if the product has been damaged during shipping, and you have bought it from a third party on the platform, contact the seller. The return should not be processed directly to the Amazon team .
Steps to return a product to Amazon and get a refund of your purchase
If you have purchased a product through a third party on the Amazon platform, the return must be requested directly from the seller.
The procedure is simple, and in a few steps you will carry it out successfully:
To start the return request process, first, you must enter the Amazon portal, click on the “My Orders” option and select the “Online Returns Center” option . Then, you must click on “Return product” .
Choose the product
Then select the product you want to return. Specify the reason why you want to make the request . You have to provide detailed information about the reason for the return. When the seller has reviewed the request, they must respond to you within 2 business days .
In the event that your request is approved, Amazon will send you a return label . You can access the label, and print it, from the online returns center. Some sellers on the platform have special processes for making a return. To do this, it is important to keep in touch with it.
Another method to request a refund is through the cancellation form . The document is in the order confirmation email. You must contact the seller to request the address to which you have to return the product.
Guarantee from A to Z
If you do not receive a response from the seller within the established 2 business days, you can request a refund, supported by the A to Z guarantee . Keep in mind that rejecting the product does not count as a return, so it is not covered by the guarantee.
Return a product to Amazon
The process of returning a product sold by Amazon is similar to returning a third-party product. Enter the online returns center, through the “My orders” button . Then press “Return” or “Replace.”
Can’t find the product? Change, in the order filter, the time menu. In this way, you will have a broader view of the purchases you have made on the platform. Select the number of products you want to return . In each one you must specify, in detail, the reason for the return. In the comment box, enter additional helpful information. Next, click on the “Refund” option .
Tips to return any type of product to Amazon and get your money back
Although the return process is simple to carry out, you must keep a few things in mind before any request . For that reason, we offer you a series of practical tips to get your money back and successfully return a product .
- The main thing is to be sure of the return . Consider the waiting time. In some cases, that product may be the last in inventory. For this reason, you would only be receiving a refund for the purchase.
- Do you want a refund or a replacement? It is another question that you should ask yourself when providing information for the application. In the section on the reason for the return, you can select the option to exchange the item. Either for a model of another size, color, functions, or other characteristics.
- As a buyer, you have the right to replace the product, if you consider that it is not what you have paid for.
- If you prefer a refund, because you regretted the purchase, or the item is not useful, you can request a full refund of the payment made .
- You should choose the refund method that best suits your needs. On the one hand, you can request a credit of Amazon gift checks (Gift card) in your account. The gift card will be paid once the product reaches the hands of the company.
- On the other hand, you can also choose any other traditional payment method . The refund process can take between 5 to 7 business days .
- You should also consider how to return the product . On the one hand, you have the option of taking the package to the postal company, or requesting that company to look for the item at home. The cost may vary depending on the product.
- In either case, it is mandatory to print a return label, which you can find at Amazon’s online returns center . Print the labels and stick them on the package. In this way, the company or the seller can process the return when the product is returned.
- Finally, the payment of the amount will be deposited in your Amazon account, or in the place that you have selected previously. With these recommendations, you can carry out a refund and get your money back. Although it may take time, Amazon optimally complies with the service .