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How to recover Netflix account or password

It may happen that you have tried to access your Netflix account to enjoy your favorite series or movie and … oh, surprise! It is not possible to log in or access your account for some reason. Not surprisingly, Netflix has positioned itself as number one in the streaming segment, with thousands of its own and third-party series and movies that captivate its users, but none of this you can enjoy if you can’t access your account!

Fortunately, the loss of access to the account is a very common problem in most services, which is why Netflix has an account recovery mechanism . Have you lost your password? Can’t remember your email address? Do you suspect that your account information has been hacked or changed? Don’t worry, here at InfoCuentas we will show you the solution so that you can regain access to your Netflix account and enjoy the best streaming content.

Recover your Netflix account or password with email

If you have only lost your password and still have access to your email, you can recover your Netflix account through a recovery email. Here are the steps to follow.

  1. Accede to https://www.netflix.com/loginhelp, the Netflix account recovery page.
  2. Select the ” Email ” option located under “How would you like to retrieve it?”.
  3. Enter your e-mail in the field that indicates name@example.com.
  4. Press the “Send an e-mail” button.
  5. Check your email and look for the email sent by Netflix, once inside, press the red button ” Reset password “.
  6. By following the link, Netflix will give you the ability to change your password to a new one. You must enter the new password (4 to 60 characters) and repeat it in the field below. If you want all sessions with the old password to be terminated, check the box “All devices must be re-logged on with the new password.”
  7. By pressing the “Save” button, your new password will be saved in the system and you will have normal access to your account, with the new password.

If this method has not worked for you, the other option is to recover your account through an SMS text message.

Recover Netflix account or password with phone number

If you no longer have access to your email account, the good news is that it is possible to recover your account by means of an SMS message that will be sent to the phone number linked to your account. To do this, you must follow the steps listed below:

  1. Accede to https://www.netflix.com/loginhelp, the Netflix account recovery page.
  2. Select the option ” Text message (SMS) ” located under “How would you like to retrieve it?”.
  3. Select your country and in the field next to it enter your phone number.
  4. Press the ” Send text message ” button .
  5. On the next page, enter the code that you received by SMS and press continue.
  6. When you enter the code received by SMS correctly, Netflix will direct you directly to the password change section. You must enter the new password (4 to 60 characters) and repeat it in the field below. If you want all sessions with the old password to be terminated, check the box “All devices must be re-logged on with the new password.”
  7. By pressing the “Save” button, your new password will be saved in the system and you will have normal access to your account, with the new password.

With these steps you will have already successfully recovered your Netflix account through your phone number.

Recover Netflix account without email

If you do n’t remember your email address and you also don’t have access to the phone number linked to your Netflix account, there is still a way to recover an account without having this information. Note: even though you do not remember the Netflix email address, this procedure asks to enter it to follow the recovery link, for this Netflix will give you a clue about the associated email address.

  1. Accede to https://www.netflix.com/loginhelp, the Netflix account recovery page.
  2. Press the link ” I don’t remember my email or my phone number “.
  3. Enter the details so Netflix can find your account. They consist of your first name, your last name and the number of the credit card linked to the account.
  4. Then, in the event that this information matches an account registered in the system, an email will be sent to you to restore your account.
  5. In the email sent by Netflix, press the red ” Reset password ” button.
  6. Change your password to a new one. You will have to write it twice for security.
  7. After pressing the “Save” button, you will be able to access your account with the new password.

Recover Netflix account without having access to mail

If you no longer have access to your account email or the phone number associated with it; Or, you think someone has changed the email address of your account, the last option is to contact Netflix support through chat or a phone call.

To communicate with Netflix through chat (in Spanish) go to https://help.netflix.com/es-ES and press the ” Start live chat ” button or the ” Call us ” button , located at the bottom of the page. Netflix support will help you in a matter of minutes.

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