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I do not hear the audio in Zoom: causes and solutions

If you do n’t hear audio in Zoom during a video call, there are several things you need to do to rule out certain device or app issues. Today, Zoom has become the favorite platform to meet via video conference with family, friends or a work team. This tool can be used both on the computer and on your smart device, as it has an app available for Android and iOS cell phones.

Therefore, in this article you will find the reasons why you do not listen to the audio in Zoom and the solutions that you can carry out from your mobile or computer. In general, it is usually a configuration error, because when connecting, Zoom offers to deactivate both the audio and the camera so that you can enable them whenever you want. You will only have to enter the settings or check your speakers to make sure that everything works correctly.

From the phone

As mentioned above, you can enter a Zoom meeting through your Smartphone thanks to the application available for both Operating Systems. If you don’t hear the audio or your sound is distorted during the meeting , try some of the following solutions.

Activate audio during video call

Once you are in the video conference, Zoom will ask you for permissions to record audio, videos, and take photos. Accept all these requirements so that the application can function properly. Then, perform the steps mentioned below:

  1. Press ” Unmute audio “.
  2. Now, swipe the screen to the left to enter “ Safe Driving Mode ”. Press the ” Push to talk ” option . Try to speak and if the audio is recognized, you will see that Zoom will indicate that you are speaking in the video call.

Check the speakers

It is a simple solution and one that should be done even before entering the meeting in Zoom. You just have to open any audio or music file to make sure that the phone’s speakers are in perfect condition. Turn up the volume and, when you have checked that they work correctly, enter the video call.

If the problem persists, try disabling Bluetooth to prevent the phone from searching for a wireless headset or speaker. Similarly, if you have headphones plugged in, unplug them and try them on another device. They are possibly the cause of the problem. If they are working properly, try reconnecting them.

Reboot the device

Many times the phone is saturated with all the activities running at the same time. If the problem does not correspond to the hardware of the device, then try restarting the phone to refresh the applications and start the video call again. After you restart the mobile, check that its volume is at a high level.

Clear the app cache

If after restarting the phone you still do not hear the audio in Zoom, then you should try clearing the cache of the application. There is a possibility that the app is crashing due to lack of space or saturation of this memory, therefore, simply follow these steps to clear the Zoom cache :

  1. Go to ” Settings ” or ” Settings ” on your phone.
  2. Press ” Applications “.
  3. Find ” Zoom.”
  4. Press ” Storage “.
  5. Press ” Clear cache “.

Note: the procedure is similar for iOS devices. They should enter the “Applications” section, search for “Zoom” and delete the cache that is stored.

Reinstall Zoom

If you still cannot listen to the audio in Zoom, as a last option you will have to uninstall and reinstall the application on your mobile. To do this, you will have to perform the steps that will be described below:

  1. Press theZoomicon and drag it to the ” Uninstall ” option .
  2. Go to the Google Play Store or the App Store.
  3. Type ” Zoom ” and press ” Install.”

From computer

Zoom has both a web portal and a desktop application that is downloadable and compatible with various Operating Systems. In these cases, it is necessary to monitor certain aspects of the computer to properly hear the audio when you are on a Zoom video call.

Enable audio

As has been said in the previous sections, this platform offers the possibility of entering with a totally silent sound. Therefore, it is necessary to enable the audio during the video call in Zoom as follows:

  1. Go to the bottom of the screen and click on ” Cancel mute now.” This will activate the audio.
  2. Check that the microphone is activated. If not, you will see a diagonal red line on the microphone icon. If it is enabled, you will see that the inside of the icon will be green.

Note: Another way to turn the audio on and off during a Zoom video call through your computer is by using the “ ALT + A ” keyboard combinations . Similarly, if you want to activate the microphone temporarily, press and hold theSpacekey.

Check the volume of your computer

Many times you do not hear the audio during a video conference because the sound from the computer is muted. To rule out this possibility, follow the steps that will be explained below:

  1. Go to the lower right corner of your screen and look for the ” Volume ” icon .
  2. Right click and press ” Open Volume Mixer.”
  3. Check that the Zoom volume is at maximum.

Check the microphone volume

This solution is possible in cases where people during the video call indicate that your audio is difficult to understand or not heard properly. It may be that you have muted your computer’s microphone, therefore, you must follow these steps to verify its volume:

  1. In a video call, press the arrow next to the microphone icon.
  2. Select ” Audio Settings … “. You will see that a new tab will open.
  3. Check the microphone section and verify that it is at an adequate volume.

Share microphone audio

When you connect to a meeting in Zoom, the platform will tell you if you want to share the audio from the microphone or from the computer. In this case, you will have to perform the steps that you will see below to execute the first option:

  1. Click on the arrow to the right of the sound icon.
  2. Press “ Front Micr (VIA High Definition Audio )”.

Enter the meeting again

Zoom may be having trouble running on your computer. Therefore, it is recommended to inform the participants of the video call that you will leave the meeting and will re-enter in a few moments. In this way, you can restart the platform by closing it and opening it again.

Before re-entering, verify that both the microphone and the volume of the computer are at an audible level. If necessary, you can also add headphones that contain an additional microphone. In this way, you will have a better chance of listening to the meeting without any kind of problem.

Restart the computer

If you have done all the steps, but you still do not hear any sound in the meeting or your audio is unintelligible during the video conference, then it only remains to restart the computer. Remember that if you have several programs running at the same time, the computer can become saturated with tasks and prevent the applications from working properly.

Therefore, restart your computer and rejoin the meeting in Zoom. Try to only have this program open and not run another application unless strictly necessary. It should be noted that video conferencing uses several components at the same time and therefore, the computer can slow down if you run other programs simultaneously.

As you have seen, there are several reasons why you do not hear the audio in Zoom from your phone or on your computer. Similarly, it is important to note that the stability of the Internet plays a fundamental role during video calls, since a bad connection can hinder the performance of the audio received or broadcast.

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