Logging in to the corporate email or Webmail of the hosting contracted to host web pages is quite simple. The URL or address varies depending on the domain associated with the email you want to enter, but you should always add / webmail at the end and thus be redirected directly to your account. In this post, you will find a step-by-step guide so that you do not have any problems in the process and, additionally, a list of the most frequent errors that can occur when logging in.
Upon entering, you will have as an alternative to use one of the free applications available, the following being the most common for any Hosting service: horde, roundcube, SquirrelMail. A corporate email is important for all things that concern your business and your website. So it is important to know how to enter and likewise, you should know the possible errors that you may encounter and how to solve them.
Step by step to access the account
This is a basic guide on how to login to Webmail easily. It should be noted that some steps vary slightly depending on the hosting service and domain you have contracted. To access your account, open the browser and follow these instructions:
- Type the domain of your page in the search bar, followed by ” / webmail ” and press ” Enter.”
- Enter your information in the corresponding text boxes and press ” Login “.
- In case it is the first time you log in, you will have several options to configure your account and you will have to select an application to enter. If you want to assign one to work by default, click ” Set default ” as shown in the following image.
After choosing the application, you automatically access your Webmail from where you can compose new messages, check your inbox, among other actions. In addition, you will have the option to change your account settings at any later time.
If you’re having trouble logging in, there may be an error occurring. In this section, you will find the most frequent failures to enter Webmail and each of its possible solutions.
Can’t connect to Webmail
In case of not being able to connect with Webmail, it is possible that the router is configured to block access to the corresponding port, that is, 2069, for security reasons. To fix this problem, try accessing your computer’s settings through your browser.
Although the process may vary with certain devices, in most cases you can access the router settings by typing the number 192.168.1.1: in the search bar of your web browser. Once inside, you must locate the port configuration and enable 2069 that corresponds to Webmail and 2083 for cPanel.
If for some reason this method does not work, the general recommendation is to try to access with an email account such as Mozilla Thunderbird or Microsoft Outlook and configure access through IMAP.
This failure commonly occurs when the user tries to send an email and to solve it there are no variety of alternatives. The answer to this problem is only to contact the technical support of the hosting and mail service, so that they can find the cause and solve the problem.
Failed secure connection
There are several possible causes for this problem and it can occur both when logging in and when using Webmail for a long time. If you have been in the tool for a long time, the session may expire, so you will only have to reload the page and re-enter your data to enter again.
If this method doesn’t work on the first try, you’ll need to clear your browser’s cache data and try again. Another possible reason is a problem with the Internet connection, which you can see when browsing other pages. If this is the cause, it is recommended to restart the router or wait for the connection to stabilize.
Invalid Security Certificate
Although it is a rare error, you may find an alert when trying to enter that the certificate is invalid. This problem is solved by simply adding the site as a security exception in your browser, which can be easily done by accepting this operation in the same notice.
Internal Server Error 500 Webmail User xxxxx is over quota
The cause of this failure is that a user has exceeded the storage limit. One possible solution is to clean the trays, removing all unnecessary content. Verify the accounts and enter the user who may have exceeded the limit to carry out this process.
In case the information is essential, it is recommended to hire a plan with more storage space. Once this is done, it may take a few hours for the server to update. If after a while the problem persists, contact the hosting technical team through the support platform.
Webmail is a corporate email created through the cPanel of the Hosting contracted to store one or more web pages. You can access from any computer with an Internet connection, including mobile devices without installing an application.
Likewise, you will be able to view the messages without downloading them to your phone or PC. In addition, multiple email accounts can be managed and the process to create them is simple and fast. However, it is important to also highlight some disadvantages:
- All emails are stored on the server (unless they are deleted).
- It is very easy to exceed the space limit, depending on the contracted plan.
- It is necessary to have an Internet connection to access.
- Unlike an email client, emails are stored on the server, not on the computer you use.
Taking into account all these aspects, a corporate email continues to be beneficial in business matters as it can convey professionalism and confidence to the user. Therefore, it is advisable to use it within this scope considering all the advantages and disadvantages of its use.